The Prolific Advantage - Why Prolific Paintball
We know there are many choices when it comes to getting your paintball
gear. We want to earn your business and understand that price isn't the
only thing that makes the difference in who you choose to do business
with.
Customer Service:
First and foremost is our commitment to
taking care of you, our customer. Anyone can put together a website to
sell paintball gear. The important part, what sets us apart, is how we
take care of our customers. We are always available during business
hours to answer any questions, track down an order or help resolve any
issues. We always return emails and phone messages right away, never
longer than 12 hours. We appreciate your business and do everything
possible to prove it.
Don't just buy and go away:
Unlike many Internet companies, we
do not just want you to "silently" give us your money and go away until
you need more product. We are here to help you; we answer our phones,
return emails promptly and make sure that you are happy with your order.
Price:
We will match any other paintball supplier's price on
the Internet. It must be from an Authorized Dealer, in stock, the exact
same product and not on Clearance or Closeout. Just let us know where
you found a better price, via email or phone, and we will gladly match
the price.
Selection & Inventory:
We carry a large selection of
products of each of the brands that we carry. We also stock inventory on
all of the items that you see listed on our website, minimizing the time
it takes to get you your order.
Order Fulfillment:
Each order is processed and shipped within
24 hours, often times being shipped the same day it is received. We ship
via UPS to ensure quick, reliable and traceable delivery. We fulfill all
of our own orders, not relying on outside fulfillment companies like
many other internet companies do.
Warranty Assistance:
With the nature of these products there is going to be a need to use the
warranty. We are here to help you figure out who to call and how to make
it as quick and painless as possible to get your product repaired or
replaced. We don't leave you to fend for yourself.
Product Videos:
We understand how challenging it can be to
purchase a "hands-on" product, such as paintball gear, over the
Internet. We have put together a collection of videos for the products
that we carry, putting them all in one place so you don't have to search
all over the Internet.
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